Last updated: September 4, 2026
This Privacy Policy explains how ContioReach collects, uses, stores, and protects information when you visit our website, create an account, use the ContioReach platform, interact with our APIs, or contact us.
By accessing or using ContioReach, you acknowledge the practices described in this Privacy Policy.
We collect information you provide directly, information generated through your use of ContioReach, and certain information collected automatically when you interact with our services.
When you create or manage a ContioReach account, we may collect:
Payment card information is generally processed by our payment provider and is not stored directly by ContioReach.
When you use ContioReach, we process the information you choose to create, upload, connect, or store within your workspace. This may include:
We refer to this information collectively as Customer Content.
We may automatically collect information about how ContioReach is accessed and used. This may include:
If you contact us regarding support, sales, billing, partnerships, privacy, or another matter, we may retain your message and the information you provide so we can respond and maintain an appropriate record of the conversation.
We use information to provide, operate, secure, maintain, and improve ContioReach. This includes using information to:
Where permitted by law, we may also send product updates, educational material, or marketing communications. You can unsubscribe from marketing communications at any time.
Where applicable privacy laws require a legal basis for processing personal information, we may rely on the following:
We process information where necessary to provide ContioReach and fulfill our agreement with you.
We may process information where reasonably necessary to operate, secure, improve, and understand our services, provided those interests are not overridden by your rights.
Where required, we may ask for your consent before processing certain information or using certain technologies.
We may process information where necessary to comply with laws, regulations, legal requests, or other legal obligations.
ContioReach includes artificial intelligence features designed to help users create, analyze, optimize, and manage content. Depending on the features you use, Customer Content may be processed by AI systems to perform tasks such as:
We may use third party AI infrastructure or service providers where necessary to provide these capabilities.
Your workspace content is not made available to other ContioReach customers. We do not use proprietary Customer Content to train public AI models without your explicit permission.
You are responsible for ensuring that information you submit to AI features may lawfully be processed and that you have the necessary rights or permissions to use that information.
We retain information for as long as reasonably necessary to:
Retention periods may vary depending on the type of information and the purpose for which it is processed.
When information is no longer required, we may delete or anonymize it unless continued retention is required by law.
We use reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration, loss, or disclosure. Security practices may include:
No online platform can guarantee absolute security.
You are responsible for protecting your ContioReach credentials, API keys, webhook secrets, and other account access information.
If you believe your account or credentials have been compromised, contact us as soon as possible.
ContioReach may use infrastructure and service providers located in countries other than your own. As a result, information may be processed outside your country of residence.
Where required by applicable law, we use appropriate safeguards for international transfers of personal information. These safeguards may include contractual protections such as Standard Contractual Clauses.
Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information. These rights may include the right to:
To submit a privacy request, contact: support@contioreach.com
We may need to verify your identity before completing certain requests. We will respond within the period required by applicable law.
California residents may have additional rights under applicable California privacy laws. Depending on the circumstances, these rights may include the ability to request:
ContioReach does not sell personal information for monetary consideration.
To submit a privacy request, contact: support@contioreach.com
We will not discriminate against you for exercising rights available under applicable privacy law.
ContioReach is intended for professional and business use. Our services are not designed for children.
We do not knowingly collect personal information from children below the age required to consent to online services in their jurisdiction.
If you believe a child has provided personal information to ContioReach, contact us so we can investigate and take appropriate action.
ContioReach may integrate with or link to third party services. Examples may include:
Third party services operate under their own privacy policies and terms. We are not responsible for the privacy practices of third parties.
We recommend reviewing the privacy policies of any third party service you choose to connect to ContioReach.
You are responsible for ensuring that Customer Content and personal information you process through ContioReach are collected and used lawfully. This includes obtaining any notices, permissions, or consents required by applicable law.
If you use ContioReach to process personal information on behalf of another person or organization, you are responsible for ensuring you have authority to do so.
We may update this Privacy Policy as ContioReach evolves, our practices change, or legal requirements are updated. When material changes are made, we may provide notice through:
The date at the top of this page shows when the Privacy Policy was most recently updated.
Questions about your privacy?
support@contioreach.com
